Refund policy

Returning an order

We want you to be completely satisfied with your purchase. However, if for any reason you are not, we are happy to offer you a refund.

Please return your order to us within 14 working days from purchase if it is unwanted and 30 days if any of the goods are faulty. Please return unopened, unused and in original condition. In the interests of hygiene we are unable to accept any items that have been used or with broken seals.

We reserve the right to refuse a refund if your item(s) are non-saleable.

It is our customers' responsibility to cover the full cost of a return shipment. Please ensure a tracked service is used and a tracking reference and receipt is kept for proof of purchase.

All online purchases must be returned to:

THE LONDON GROOMING COMPANY RETURNS
Unit 25 Progress Business Park
Preston
PR4 2TZ

All online purchases intended for refund must be shipped to the above returns address and cannot be returned in store. All in-store purchases must be returned to the store location at which the purchase was made.

If you have any further questions please email: info@londongrooming.com