Shipping policy



UK Royal Mail 1st Class Delivery (1-2 Working Days)

  1. The London Grooming Company offer FREE 1st Class Delivery on all orders over £60.00
  2. Once your order has been accepted, please allow up to 2 business days to process your order.
  3. Customers will be contacted should we be unable to process their order within the stated time-frame.
  4. During seasonal periods and bank holidays, delivery times may vary.

Failed Delivery


  1. You should be left a delivery card containing information informing you how to arrange re-delivery or collection.
  2. For UK customers, your parcel will be held by our delivery driver for the period of time stated on your delivery card before being returned to us. For our international customers your local delivery provider should state on their delivery card how long they keep your parcel before it is returned to us. If you do not receive a delivery card or date from the courier please contact us.
  3. Upon receipt by our team of your undelivered parcel, we will email you to confirm the option of re-delivery or refund.
  4. If your order has failed to be delivered due to you providing the incorrect delivery information, you may be required to pay a charge in order for your package to be re-dispatched.
  5. If we fail to receive a response from you within 2 business days after we sent the email offering you re-delivery or refund options, we will issue an automatic refund. Any refunds will be confirmed by email.




Returning an order


We want you to be completely satisfied with your purchase. However, if for any reason you are not, we are happy to offer you a refund.

Please return your order to us within 14 working days from purchase if it is unwanted and 30 days if any of the goods are faulty. Please return unopened, unused and in original condition. In the interests of hygiene we are unable to accept any items that have been used or with broken seals.

We reserve the right to refuse a refund if your item(s) are non-saleable.

It is our customers' responsibility to cover the full cost of a return shipment. Please ensure a tracked service is used and a tracking reference and receipt is kept for proof of purchase.

All online purchases must be returned to:

Unit 25 Progress Business Park


All online purchases intended for refund must be shipped to the above returns address and cannot be returned in store. All in-store purchases must be returned to the store location at which the purchase was made.

If you have any further questions please email: